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Foster and Maintain Customer Relations

Unit Standard Title

Foster and Maintain Customer Relations - Skills Programme from Driver Learnership

Unit Standard ID

123258

NQF Level

Level 3

Credits

10

Entry Level

It is assumed that learners have already attained the competencies of Mathematical Literacy at NQF Level 2, and Communication at NQF Level 2.

Purpose of Unit Standard

The purpose of the learning credited in this unit standard is to ensure that learners are able to interact professionally with customers. Improved customer relations leads to improved customer service, which, in turn, results in business growth and profitability. Professional driving services are improved, thereby improving the image and profitability of the field of transport services. This set of competence is transferable to all other fields where services are provided to customers, and thus improves the employability of credited learners, by enhancing their understanding of the processes and the context of customer service.
 

Credited learners are capable of:

  • Describing organizational structures and products/services for specific contexts.
  • Operating within a customer service system according to context requirements.
  • Identifying customer needs and expectations within specific contexts.
  • Dealing with customer complaints according to specified procedures.
  • Choosing interpersonal behaviors' appropriate for occupational situations.
Course Outcomes
  • Describe organizational structures and products/services for specific contexts.
  • Operate within a specific customer service system according to context requirements.
  • Identify customer needs and expectations within specific contexts.
  • Deal with customer complaints according to specified procedures.
  • Choose interpersonal behaviors appropriate for occupational situations.
  • Practical examples.
  • Roll plays.
  • Interactive sessions.
Assessment & Certification
  • Learners will write a summative assessment
  • Certificate of competence will be issued
Pre-Requisites
  • All learners are to hand in certified ID's
Costing per Course
  • Speak to your Sales Representative

Gauteng

Tel: +27 11 394 4141

Fax: +27 11 394 4224

Email: info@ikaheng.co.za

55 Forge Road

Spartan
Kempton Park

Durban

Tel: +27 31 461 1392

Email: info@ikaheng.co.za

Address 11 Milner Street

Jacobs, Durban

PO Box 29198, Maydon Wharf
4057

Cape Town

Tel: +27 21 951 2903

Fax: 086 726 4899

Email: info@ikaheng.co.za

15 Mill Road, 3rd Floor
Unit 115 Mega Park
(premises of Imperial Training Academy)
Bellville South