Unit Standard Title |
Foster and Maintain Customer Relations - Skills Programme from Driver Learnership |
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Unit Standard ID |
123258 |
NQF Level |
Level 3 |
Credits |
10 |
Entry Level |
It is assumed that learners have already attained the competencies of Mathematical Literacy at NQF Level 2, and Communication at NQF Level 2. |
Purpose of Unit Standard |
The purpose of the learning credited in this unit standard is to ensure that learners are able to interact professionally with customers. Improved customer relations leads to improved customer service, which, in turn, results in business growth and profitability. Professional driving services are improved, thereby improving the image and profitability of the field of transport services. This set of competence is transferable to all other fields where services are provided to customers, and thus improves the employability of credited learners, by enhancing their understanding of the processes and the context of customer service. Credited learners are capable of:
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Course Outcomes |
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Assessment & Certification |
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Pre-Requisites |
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Costing per Course |
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