Course
Details
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USI: 252244 Describe the impact of customer service on a business
NQF LEVEL 4
CREDITS 6
DURATION 3 Days
OUTCOMES

A learner accredited with this unit standard is able to:

- Explain the relationship between business and the customer.
- Provide customer satisfaction.
- Solve problems that may lead to customer dissatisfaction.
- Display appropriate behavior when interacting with customers.

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USI: 243189 Manage Personal Finances
NQF LEVEL 4
CREDITS 8
DURATION 3 Days
OUTCOMES

A learner accredited with this unit standard is able to:

- Understand personal finance.
- Plan and prepare a personal budget.
- Operate a personal bank account.

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USI: See Brochure Values and ethics in the workplace
NQF LEVEL 4
CREDITS 4
DURATION 1 Days
OUTCOMES

A learner accredited with this unit standard is able to:

- Reflect upon a value system
- Explore the need for ethics in the workplace
- Respect the values of others in the workplace
- Identify areas where value conflicts could occur in a specific context

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USI: 13176 Nature and profitability of business
NQF LEVEL 4
CREDITS 3
DURATION 2 Days
OUTCOMES

A learner accredited with this unit standard is able to:

- Describe the reasons for starting or running a business
- Explain the role assets play in carrying out business
- Demonstrate an understanding of sexuality.
- Demonstrate an understanding of the nature, transmission and prevention of sexually transmitted infections including HIV/AIDS.
- Describe means to cope and deal with sexually transmitted infections including HIV/AIDS.
- Describe human rights of individuals living with HIV/AIDS and other sexually transmitted infections.

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USI: 15091 Plan to manage your time
NQF LEVEL 4
CREDITS 4
DURATION 2 Days
OUTCOMES

A learner accredited with this unit standard is able to:

- Set realistic goals for tasks and activities.
- Prioritize tasks and activities in order to plan time.
- Draw up plan/schedules to organise tasks and activities.
- Carry out task and activities as planned.

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USI: 13172 Employer/employee relationship
NQF LEVEL 4
CREDITS 3
DURATION 1 Days
OUTCOMES

A learner accredited with this unit standard is able to:

- Describe the roles and contribution of the employee and the employer.
- Describe the rights and responsibilities of the employee and the employer.
- Demonstrate a basic knowledge of the relevant portions of company rules, policies and procedures.
- Explain employment contracts and their purpose.

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USI: 13174 Inappropriate behaviour in the workplace
NQF LEVEL 4
CREDITS 2
DURATION 1 Days
OUTCOMES

Learners learn about inappropriate behaviours in the workplace and how to deal with them.
Learners credited with this unit standard will be able to:

- List the sources of money required to establish and run the business
- List the areas of expenditure in a business (where the money goes to)
- Describe how profit is generated and how it might be increased
- Describe the benefits to each stakeholder group of making a profit in the business
- Identify and explain the role of the bookkeeping and accounting function of the

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USI: 119567 Basic life support and first aid
NQF LEVEL 4
CREDITS 5
DURATION 3 Days
OUTCOMES

This unit standard is for persons required to assess the emergency situation and providing basic Life Support and basic First Aid in order to stabilise patients prior to transfer to the emergency services. By the end of the course, you should be able to:

- Explain how you can protect yourself at an emergency scene. - Explain how to protect a casualty at an emergency scene. - Demonstrate an understanding of elementary anatomy and physiology. - Apply appropriate First Aid procedures to the life-threatening situations wherever possible. - Explain how to treat common injuries.

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USI: 14664 Diversity within different relationships in society
NQF LEVEL 4
CREDITS 3
DURATION 2 Days
OUTCOMES

This unit standard is for any learner to gain knowledge and handle diversity within different relationships in the South African society. Learners credited with this unit standard will be able to:

- Identify aspects of diversity within the South African society.
- Demonstrate knowledge of diversity within different relationships.
- Recognise an individual's role and responsibility in relationships.
- Identify ways and techniques to form positive relationships.

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USI: 14656 Understand SDI's including HIV/AIDS
NQF LEVEL 4
CREDITS 5
DURATION 2 Days
OUTCOMES

A learner accredited with this unit standard is able to:

- Describe the effects of various types of drugs and the implications of their use for the individual
- Describe various inappropriate behaviours
- Explain how to respond to and report inappropriate behaviour

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