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Understanding Customer Service

Title

Understanding Customer Service

NQF Level

Level 1

Credits

6

Duration

2 Days

Purpose and course outcome

A learner will cover the following topics:

  • Explaining the relationship between business and the customer.
  • Providing customer satisfaction.
  • Solving problems that may lead to customer dissatisfaction.
  • Displaying appropriate behaviour when interacting with customers.

Gauteng

Tel: +27 11 394 4141

Fax: +27 11 394 4224

Email: info@ikaheng.co.za

55 Forge Road

Spartan
Kempton Park

Durban

Tel: +27 31 461 1392

Email: info@ikaheng.co.za

Address 11 Milner Street

Jacobs, Durban

PO Box 29198, Maydon Wharf
4057

Cape Town

Tel: +27 21 951 2903

Fax: 086 726 4899

Email: info@ikaheng.co.za

15 Mill Road, 3rd Floor
Unit 115 Mega Park
(premises of Imperial Training Academy)
Bellville South