Understanding Customer Service – Ikaheng a Division of Imperial Group

Title	Understanding Customer Service
NQF Level	Level 1
Credits	6
Duration	2 Days
Purpose and course outcome	A learner will cover the following topics: Explaining the relationship between business and the customer. Providing customer satisfaction. Solving problems that may lead to customer dissatisfaction. Displaying appropriate behaviour when interacting with customers.

Gauteng

Tel: +27 11 394 4141

Fax: +27 11 394 4224

55 Forge Road

Spartan
Kempton Park

Durban

Tel: +27 31 461 1392

Address 11 Milner Street

Jacobs, Durban

PO Box 29198, Maydon Wharf
4057

Cape Town

Tel: +27 21 951 2903

Fax: 086 726 4899

15 Mill Road, 3rd Floor
Unit 115 Mega Park
(premises of Imperial Training Academy)
Bellville South